Build end-to-end visibility and reliability into your platforms and applications — with measurable SLOs, actionable telemetry, and an operational model that reduces incidents.
Observability is more than dashboards. It’s the ability to understand the health of systems, detect issues early, and reduce mean time to recovery (MTTR) through high-quality telemetry: logs, metrics, and traces.
Site Reliability Engineering (SRE) brings a disciplined approach to reliability: defining service levels, managing risk, improving incident response, and continuously strengthening platform resilience without slowing delivery.
A structured approach to build reliable services with measurable outcomes — aligned to enterprise operations and platform engineering.
Review existing monitoring, logging, alerting, and incident patterns. Identify telemetry gaps, noisy alerts, and operational bottlenecks.
Establish measurable reliability targets aligned to business needs (availability, latency, error rate) and define error budgets.
Standardize logs, metrics, and traces across services. Ensure instrumentation supports deep troubleshooting and trend analysis.
Reduce noise with signal-driven alerts and meaningful thresholds. Align alerts to SLOs and operational response expectations.
Establish incident playbooks, escalation workflows, post-incident reviews, and root cause practices that lead to real prevention.
Implement reliability backlogs: performance tuning, resilience patterns, automation, and continuous reporting against SLOs.
We design observability around actionable telemetry — ensuring every service can be understood and supported confidently in production.
| Signal | Purpose | Examples |
|---|---|---|
| Metrics | Trend + performance visibility | Latency, CPU, memory, queue depth, error rate |
| Logs | Context for events and failures | App logs, audit logs, security events, platform logs |
| Traces | Root cause across distributed systems | API dependency tracing, bottleneck analysis, service map |
| Deliverable | Description |
|---|---|
| Observability Architecture | Telemetry standards and platform design for logs/metrics/traces |
| Dashboards & Alerts | Actionable dashboards and signal-driven alerting strategy |
| SLO Framework | SLOs, SLIs, and error budgets mapped to services |
| Incident Playbooks | Runbooks, escalation flows, and post-incident review templates |
| Reliability Improvement Backlog | Prioritized improvements based on telemetry and production risk |
Talk to us about your goals, constraints, and timelines. We’ll help you define a strategy that your teams can actually deliver.
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